Conditions of Sale
These Conditions of Sale (hereinafter referred to as “Conditions”) govern the sale of the extra virgin olive oils present on the website www.donnafelicia.bio (“the Product” or “Products” or “Donna Felìcia Products”) between the end-customer (“the Customer”) and Azienda Agricola Nicola Converso (“the Seller”). Customers are encouraged to read these conditions before submitting any orders of Donna Felìcia Products. The purchase of Donna Felìcia Products imply the acceptance by the Customer of these Conditions. If you have any questions about these conditions please send an email to firstname.lastname@example.org before proceeding with the finalization of the order. The Customer acknowledges that the exhibition of Donna Felìcia Products on www.donnafelicia.biowebsite constitutes an invitation to offer.
The Seller of Donna Felìcia Products is Azienda Agricola Nicola Converso, an organic olive farm located in Rossano (CS), Contrada Scinetto, 87067, ITALY.
More information on the Seller:
Registration number at the Cosenza Chamber of Commerce: 7E6A64
VAT number: 01211110786
HOSTING: The hosting of the website www.donnafelicia.bio is outsourced to Keliweb S.r.l. The domain name of the website www.donnafelicia.bio is owned by the Seller.
Any natural or legal person, having the legal capacity to act based on applicable law, can purchase Donna Felìcia Products. However, unless otherwise agreed with the Seller, you are not allowed to purchase Donna Felìcia Products on this website for their subsequent resale. Customers interested in making purchases of Donna Felìcia Products for commercial purposes (e.g. resale) should separately contact the Seller.
CONCLUSION OF THE CONTRACT
The e-commerce Service (only available for certain countries) allows the Customer to automatically purchase Donna Felìcia Products through the e-commerce software on www.donnafelicia.bio Therefore, for orders coming from the selected countries, the Customer must follow the procedure described below.
– Select the Donna Felìcia Product you want (and the desired quantity) and click ‘Add to Cart’ to add the product in your shopping cart.
– Click on “Calculate Shipping”, include your Zip Code and the shipping costs will be automatically calculated.
– Continue by clicking on “Proceed to Checkout”
– Enter all information required for shipping and click “Continue.” In case of errors, you can correct the data.
– Select your preferred payment method, accept the terms and conditions, and finalize the order by clicking on “Place order”. It is your responsibility to ensure that the order is correct before clicking “Place order”.
The order will be considered as a proposal of the Customer to the Seller to purchase the Donna Felìcia Product(s). Upon receipt of the order, the Customer will automatically receive a message confirming the order ( “Order Confirmation”). The order confirmation does not constitute acceptance of the proposal of the Customer. All orders are subject to the prior acceptance of the Seller, that (on a case by case basis) will verify the correctness of the information received and its availability to execute the order of the Customer. Therefore, the Seller is not obliged to accept the order of the Customer, and it reserves the right to decline it at its discretion. However, please note that by clicking on the “Place Order” button, the Customer assumes the obligation to pay the price of the Donna Felìcia Product in the event that his-her order is accepted by the Seller. Any acceptance of the order will be confirmed through a second email ( “Order Acceptance”). At this moment, the Seller is obliged to deliver to the Customer the Donna Felìcia Product requested in accordance with the provisions of these Conditions. We ask the Customers to check the Order Confirmation e-mail and the Order Acceptance email and to immediately notify us if there are any errors.
The Customer acknowledges that the e-commerce service may be subject to temporary suspension due to technical or operational maintenance.
PRICES AND BILLING
The prices of Donna Felìcia Products are displayed in EURO and include VAT and packaging. The delivery costs are always charged to the Customer and are billed at the end of the order as supplement to the selected product.
For purchasing Donna Felìcia Products via the ecommerce eervice the following payment methods are accepted:
– Credit card or debit card (Visa, Visa Electron, MasterCard or American Express)
– Apple pay
The invoice will be sent to the email address indicated during the order.
Donna Felìcia Products will be delivered to the address indicated by the Customer. For additional information visit: https://www.donnafelicia.bio/shipping/
It is not possible to guarantee an exact delivery date. In addition, if the Donna Felìcia Product is delivered outside the European Union, the Customer may be subject to import duties and import taxes, to be paid once the package reaches the specified destination. Any additional cost of customs clearance shall be paid by the Customer. The Seller does not have control over these costs and can not predict their amount.
RIGHT OF WITHDRAWAL
The right of withdrawal is excluded for extra virgin olive oils, being food products that fall into the category of “the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery”, as indicated in Article 16 of the EU Directive 2011/83. The above does not apply in case those products were already damaged or defective at the time of delivery or have been delivered incorrectly. Therefore, for reasons of hygiene and the protection of your health, you can not exercise the right of withdrawal with regard to Donna Felìcia Products. In any case, we inform the Customer that our trade policy is aimed at meeting their expectations. Therefore, our intention is to always solve, as soon as possible, any issues which will be reported to the e-mail email@example.com
Legal guarantee for the Customer (consumer)
The customer who is a consumer is entitled to a legal guarantee. To enforce this warranty, the Customer-consumer must notify the Seller any non-conformity found in the purchased products within 2 months from the discovery. In this case, the Customer-consumer will have the right to request the replacement of the product. The Seller is liable for any non conformity of the product which occur within 2 (two) years from the delivery of the Product. Beyond this period, the Seller shall not be liable for any non conformity of the product identified by the Customer-consumer.
Legal guarantee for the Customer (not-consumer)
The customer who is not a consumer is entitled to a legal guarantee. To enforce this warranty, the Customer (not-consumer) must notify the Seller any non-conformity found in the purchased products within 8 days from the discovery. In this case, the Customer (not-consumer) will have the right to request the replacement of the product. The Seller is liable for any non conformity of the product which occur within 1 (one) year from the delivery of the Product. Beyond this period, the Seller shall not be liable for any non conformity of the product identified by the Customer-consumer.
The Seller is not responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both the Customer and the Seller when these Conditions were formed. The Seller will not be held responsible for any delay or failure to comply with its obligations under these Conditions if the delay or failure arises from any cause which is beyond its reasonable control.
NOTICE ON THE PRODUCT
Despite all efforts made to represent the Donna Felìcia Products in the most accurate way possible, some items may appear slightly larger or smaller than their actual size because of screen defects or photographic techniques. Other items may be represented on a larger scale compared to the actual size in order to put in evidence all details, or on a reduced scale in order to show the object in its entirety. In addition, the details shown on the screen (such as colors, designs etc.) may vary based on the device used, and therefore may not accurately reflect the actual properties of the products that will be delivered.
The Customer’s personal data will be processed in accordance with the Privacy Notice published here.